FAQ

Frequently Asked Questions

All sales through Chilombo Global Career Services are final. You may exchange your service for something of equal or lesser value, and refunds are only possible if you do not receive your document or service. There is also no money back guarantee. Note that our affiliate products are subject to the refund and exchange policy of the affiliated business and not Chilombo Global Career Services. 

First Review: within 7-10 days of payment and submission of the client questionnaire (which you will receive immediately if you purchase via the website [Check Spam!!!], or within 24 hours of purchase otherwise).

Final Review: within 3 business days of client revisions submitted back to Chilombo Careers. Note that clients must respond to edits within 14 days (2 weeks). Please email Vanessa and your assigned career coach if you need more time to respond to our first draft edits.

Important Note:  The service includes 2 rounds of revisions and no phone calls. If you don’t respond to all of our comments and questions within the 2 rounds of reviews and would like a final product, you will be required to book a $50 consultation call for us to complete your service.

Expedited Service: If you need your document within a shorter time frame, email Vanessa with the specific timeline and purchase the Expedited Service ($100 extra for 1-2 business day turnaround and $50 extra for 3-6 business day turnaround) alongside the service you’re requesting.  Note that this is to get the first draft.

Purchase or win a service and pending client action:  All clients have 1 month to submit their questionnaire/send the required documents to claim their service. If a service isn’t claimed within 1 month of the purchase date, and no extension is requested, the client will lose out on the surface and will not receive a full or partial refund.

Vanessa Da Costa, the founder/CEO of Chilombo Careers reviews all documents in addition to a Career Coach on the Chilombo Careers Team. Clients will be directly connected to both Vanessa and the assigned Career Coach throughout the course of their services. 

Our services are very detailed and thorough. We edit, comment, revise, restructure, reformat, reword, and rewrite when needed!

Note that the below are Chilombo Careers specific definitions:

Curriculum Vitae: An unlimited page document that serves as a Master Resume. If you need more than 2-pages, want to include ALL your experience and details, but aren’t applying to U.S. Federal Positions, this is what you should purchase.

Federal Resume: An unlimited page resume that is needed when applying to position via USAJOBS, and often with U.S. Federal Government Contractors. Even if your Federal Resume ends up being 2-pages or less (this scenario may only be likely for students  early-career professionals) you need to purchase this service for a Federal Resume.

2-page Resume:  A 2-page resume is our standard resume service. Even if you give us a 5 page Resume, if you purchase this service we will rework it to 2-pages. 

Can’t Decide?: **Note that your Curriculum Vitae (CV) or Federal Resume can be tailored down to a 2-page resume, so if you would like both you can either:

  1. Purchase a CV or Federal Resume, and we provide guidance on how to adapt it to a 2-page resume in our client manual.
  2. Purchase a Curriculum Vitae (CV) or Federal Resume and a 2-page resume, and we will adapt it for you!

No. Chilombo Careers does not offer any recruiting services. We are here to help you improve your application, provide career advice and coaching, and connect you to resources developed by us as well as by others.

No. Due to time limitations and demands, we cannot offer free consultations If you would like to have a discussion or chat, purchase a 30 Minute Consultation and you will receive a link to schedule your call. This is $50. 

Installments: We offer payment plans in 3 month installments for both Membership Packages. If you’d like this option, contact me so we can set that up. 

Discounts: As of January 2021, revamps and memberships are 10% off for all current Bachelors and Masters level students and recent graduates (within 5 years of graduating)! Use discount code: TEN. Exceptions: Not valid for professional summary, mock interview, consultation, expedited service fee, checklists, workbooks, courses, or affiliate products. You’ll be asked to submit proof of the discount eligibility in the client questionnaire after purchase.

All  other active discounts will be publicized on the @chilombocareers social media pages. 

A 30 minute consultation call is required. Due to time limitations we cannot answer ad hoc texts and calls.

No, our services are open to all, however our primary target group is Public Health Students and Professionals, because Public Health is our area of expertise.

Vanessa is self-taught, and was providing free services to mentees, friends, and peers for 4 years prior to starting Chilombo Global Career Services LLC.

Vanessa and her coaches have an impressive track record of assisting 150+ clients, with over 72% of those with a known outcome (and counting!) landing a highly coveted job or admission into graduate school. Most of  our clients come from referrals from highly satisfied clients. Check out success stories on the website  and reviews on Facebook and Google Business.

Yes. However Chilombo Careers is dedicated to giving back and paying it forward in 3 ways:

1. We donate some of our profits to organizations that align with our mission. In 2020 we donated to: Africa’ Tomorrow, various Community Bail Funds, Scrub Life Cares, and Black Girls Code.

2. We provide an annual professional development scholarship to a public health student/early career professional. In 2020 we funded 1 student to attend APHA 2020 Annual Meeting and Expo and to receive a 1-year student membership to the American Public Health Association. 

3. We launched the Chilombo Scholars Program that provides paid summer Public Health work experiences to Black/African American students and recent graduates through matching them to U.S. registered nonprofit organizations. Learn more here!

Of course! Due to COVID-19, I currently only offer virtual speaking engagements. Please check out the Speaker page for past events and email us with your inquiry.

I am happy to refer you to a colleague who may offer that service or discuss a plan to provide that service to you.

Yes! Chilombo Careers loves partnerships! We are currently accepting U.S. registered businesses or nonprofit organizations that align with our mission for our affiliate/referral program. Feel free to contact me with your idea for collaboration/proposal.

No! Updates are $50 for 2-page resumes, Federal Resumes, & CVs. The first update is free for members. To purchase this service pay via PayPal or email us for alternative payment methods. 

Yes! This can be purchased under the ‘Curriculum Vitae (CV) or Federal Resume Revamp’ Service. Note that views are my own and my services are not affiliated with the U.S. Government. I also compiled a database of official U.S. Government Resources that can be accessed here. Checkout the Public Health Resources blog of 15 Tips to Navigate USAJOBS for the Federal Job Search.

Chilombo Careers cannot provide mentorship for individuals seeking personalized help beyond the scope of Chilombo Careers’ services. Chilombo Careers serves as a platform for those seeking career guidance to access services and free resources to jumpstart their professional journeys. The @chilombocareers instagram page is our best resource for potential mentees, as well as our monthly office hours or 1 on 1 consultation calls. For mentorship services, checkout your school alumni group or professional networking groups!

Still have questions?